Frequently Asked Questions

Media Division

(EFES Media)

  • We offer a wide range of services including lifestyle, branding, product, event, portrait, and editorial photography; as well as commercial, event, and short-form promotional videography. Click here to view our full list of services.

  • Videography typically refers to event or documentary-style recording with straightforward editing (ideal for real-time content like weddings or corporate events). 

    Cinematography involves more cinematic techniques, storytelling, and curated visual aesthetics (perfect for brand storytelling, commercials, and artistic projects).

  • Absolutely. Whether you're an individual seeking a portrait session or a business looking for compelling visual content, we tailor our services to fit your needs.

  • Yes. We love collaborating creatively. We can help conceptualize your shoot from scratch or refine your existing vision to produce results that align with your brand or goals.

  • You can book as far in advance as you’d like. We require a minimum of 24 hours’ notice, but earlier bookings help secure your preferred date and allow for proper planning.

  • Yes. We offer on-location shoots both locally and internationally. Travel fees may apply based on your location.

  • Standard packages typically include a consultation, pre-production planning, shoot time, light retouching or editing, and a set number of deliverables. Package details vary by service type—please inquire for specifics.

  • Yes. Raw files can be requested for an additional fee. Please note that raw content is unedited and may not represent the final vision of EFES MEDIA.

  • Delivery time depends on the size and scope of your project. Typical turnaround ranges from 5–14 business days. Rush editing is available.

  • Yes. Expedited delivery is available at an additional cost. Turnaround depends on complexity and scheduling availability.

  • Clients are allotted up to 3 rounds of revisions. You can request changes via phone, email, or text. Additional revisions will incur a fee.

  • Yes. We can match your visual identity seamlessly. It’s helpful if you can provide existing assets in .PNG, .PSD, or .AI format.

  • Yes. Full rights are transferred upon final payment, unless otherwise agreed. We reserve the right to showcase your project in our portfolio or marketing with your consent.

  • Yes. All bookings require a deposit and signed agreement to confirm your session and outline mutual expectations.

  • We require at least 24 hours’ notice. Cancellations made less than 24 hours before the session may result in forfeiture of the deposit.

  • We start by understanding your goals and aesthetic preferences, often supported by mood boards, references, and detailed discussions. Your input guides the process, and our job is to translate that visually.

  • Not at this time. However, we can recommend partners or future collaborations that incorporate those elements.

  • Yes. We’re happy to bring trusted professionals onto your project or work with your preferred team.

  • We shoot in platform-appropriate formats. For example:

    • Instagram Reels: 9:16 aspect ratio

    • YouTube: 16:9 aspect ratio

    • Website banners: Custom, often landscape

  • Yes. We offer pre-production support including storyboarding and scripting for a clear, strategic flow of visuals and messaging.

  • We use saved presets and grading workflows, cross-referencing previous materials and ensuring brand alignment through ongoing client communication.

  • Yes. On-site direction ensures that every frame aligns with the intended mood, aesthetic, and purpose.

  • Yes. This is available for an additional cost and is often recommended for branding or larger campaigns.

  • We create a calm and encouraging environment. As a fellow shy girly infront of the camera, Marie assists with posing and exudes patience with clients. At EFES MEDIA we ensure that clients feel at ease and confident in front of the camera.

  • Yes. This is available upon request for an additional fee. BTS content is great for reels, social teasers, or brand storytelling.

  • We start with your brief as the foundation and always suggest improvements before implementing. Your goals and voice lead the direction of the project.

  • Yes. We archive final projects for up to 90 days. After this period, retrieval may not be guaranteed. Clients are encouraged to download all files upon delivery.

  • Yes. We are experienced in tailoring visuals for diverse audiences with your guidance on tone, language, and cultural cues.

  • By constantly learning, experimenting, and staying attuned to industry trends while prioritizing originality and storytelling over trends alone.

  • We do not take on projects that involve the degradation of the British Virgin Islands, drug trafficking, abuse of minors or prostitution. EFES MEDIA upholds ethical values and aims to reflect integrity in all work.

Marketing Division

(EFES Marketing)

  • • • • We offer tailored services across four key areas: digital marketing (including strategy development, social/email marketing, and copywriting), social media management, user-generated content (UGC) creation, and virtual assistant services. Each has its own scope and deliverables — you can explore each in more detail on our website here.

  • Yes. Whether you're just starting out or looking to rebrand, we can build everything from strategy to content and platform setup.

  • Yes. We manage paid ad campaigns across Meta (Facebook/Instagram), Google Ads, and LinkedIn, and can optimize existing campaigns or build new ones based upon your objectives.

  • We specialize in Instagram, Facebook, TikTok, LinkedIn, and X (formerly Twitter), adapting content style and scheduling based on each platform's unique user behavior and trends.

  • We're flexible. You can provide your own content, or we can handle everything from concept to creation — including reels, posts, stories, and graphics.

  • We use platform analytics, industry data, and audience behavior insights to schedule content for optimal reach and engagement. This is reviewed regularly as part of your strategy.

  • We monitor performance weekly and provide formal reports monthly, using the data to optimize your campaigns, posting times, content types, and overall strategy.

  • We begin by understanding your goals, audience, industry, and brand. From there, we develop a comprehensive marketing roadmap covering ad strategy, email flows, and platform recommendations.

  • We adapt to your preferences — WhatsApp messaging, email, Zoom, or phone calls. In-person meetings can be arranged (when feasible), and we prioritize responsiveness during business hours.

  • Yes. We can set up and optimize landing pages, lead magnets, email nurture sequences, and digital funnels designed to convert your audience into paying clients.

  • This depends on your goals and strategy. Social growth and SEO may take 2–3 months, while paid ad campaigns or email marketing can yield results sooner. We focus on sustainable, strategic growth.

  • Absolutely. We craft clear, on-brand, and conversion-focused copy across all channels, from captions and hashtags to email sequences and landing pages.

  • Yes. We'll work with you to uncover your brand’s tone, values, and visual language, ensuring everything we create reflects a consistent identity that suits your expectations.

  • Both. Whether you need a single campaign or ongoing support, we offer flexible packages that suit different business sizes and scopes.

  • Yes, our packages are modular. You can mix and match services (e.g., social media management + email marketing) based on your business needs.

  • We typically use tools like Mailchimp or Klaviyo to segment audiences by interest, behavior, or demographics. If you're not using one of these tools, we can create segmented lists using Excel or your preferred CRM platform.

  • Yes. We test variations in subject lines, visuals, calls-to-action, and send times to determine what performs best and refine your strategy accordingly.

  • Absolutely. We can convert blog posts, interviews, or videos into bite-sized social content such as carousels, reels, and stories whilst maintaining brand consistency.

  • Both. We can produce candid, native-style UGC for social media, as well as more refined, curated content based on your brand’s aesthetic and marketing goals.

  • We incorporate relevant keywords into captions, bios, hashtags, and blog posts to boost discoverability and search ranking without compromising the natural flow of your brand voice.

  • We can use your existing tools or manage scheduling through our platforms (e.g. Later). All scheduling is done with optimal timing in mind.

  • Yes. We can help identify collaborators, manage outreach, draft scripts/briefs, and track affiliate links or performance. This is dependent upon your campaign scope.

  • Yes. We can create editable Canva templates for stories, posts, and newsletters so you/your team can update them independently as time progresses.

  • We provide clear terms for rights and usage. If we produce the content, you’ll receive full usage rights after final payment. If you’re submitting user-submitted content for use, we’ll ensure consent and proper credit are obtained.

  • Yes. We can help design, promote, and run giveaways, contests, and interactive campaigns that drive engagement and increase visibility.

  • Yes. From pre-launch strategy and teaser content to email flows, countdowns, and full campaign rollout, we are capable of managing every stage.

  • Yes. We can provide insight into what’s working in your niche, competitor benchmarks, and emerging trends to help you stay ahead.

  • We use project management tools and calendars to map out timelines, set realistic expectations, and ensure smooth execution. You’ll always know where we are in the process.

Events Division
(EFES Events)

  • Please click here to see the full range of services we offer, including corporate functions, social gatherings, private celebrations, and more.

  • Both. We offer comprehensive planning and execution, as well as à la carte services like vendor coordination, décor styling, or timeline management.

  • We recommend at least one week’s notice, though earlier bookings are highly encouraged to ensure optimal planning and vendor availability.

  • Absolutely. You’re welcome to bring in your preferred vendor(s). We’re also happy to collaborate and manage them as part of your planning process.

  • Yes, on-site coordination is available to ensure the event runs smoothly and according to plan.

  • While we don’t provide these items directly, we can liaise with trusted third-party vendors to source and secure them on your behalf.

  • We proactively plan for contingencies and maintain open communication throughout the process. In case of last-minute changes or emergencies, we work swiftly to implement solutions with minimal disruption.

  • We’ll activate backup options from our vetted network and do everything possible to ensure the event continues as planned without compromising quality.

  • Yes, absolutely. We work closely with you to build and execute a theme or vision that reflects your personal or brand identity.

  • We require a deposit to confirm your booking. Flexible payment structures are available depending on the nature and scale of the event.

  • Yes, we can support promotional needs, including digital design, social media teasers, and branded content for your event.

  • Yes, we can develop a detailed schedule, tailored to your event’s unique flow and requirements.

  • We use professional planning tools and Excel spreadsheets to keep all vendors, invoices, and key dates organized. Payment reminders and coordination are part of our process.

  • Yes, we cater to in-person, virtual, and hybrid formats depending on your needs and event goals.

  • Please communicate this to us as soon as possible. The ability to reschedule or refund depends on the nature of the event and the number of third parties already engaged. We’ll work with you to find the best possible solution.

  • Yes. We offer planning and management for local and destination events, including travel logistics and location-specific vendor sourcing.

  • Yes. We can assist with multi-day event execution, including programming, staff coordination, and attendee experience management.

  • Yes. We’re happy to accommodate culturally or religiously significant event traditions, provided we are given the appropriate context and requirements.

  • Yes. We can create mood boards, inspiration decks, and style guides to help visually align with your event goals.

  • Yes. We can provide post-event debriefs, engagement summaries, and performance insights upon request.

  • We source, brief, and manage event staff and volunteers with clearly defined roles and timelines, ensuring a smooth execution on the day(s) of your event.

  • Yes. We can guide you through acquiring event insurance and connect you with providers, if need be.

  • Yes. Initial consultations are included, and more in-depth strategy sessions and planning meetings can be added based on your chosen package.

  • Yes. We can liaise with A/V teams to manage technical requirements for sound, lighting, live streams, or presentations.

  • Yes. For an additional fee, we can assist with coordinating PR, influencer partnerships, and media invitations.

  • Yes. We’re happy to try our best to implement sustainable choices such as reusable décor, low-waste catering, or local sourcing.

  • We always prepare backup plans for outdoor events (tent rental, indoor alternative, or revised layout) to minimise disruptions.

  • We conduct consultations, provide creative drafts, and maintain consistent communication to ensure every detail aligns with your brands’ voice and visuals.

  • Yes. We can assist with obtaining necessary permits or coordinating with relevant local authorities depending on the venue and event type.

  • Yes. Day-of coordination is available as a standalone service for clients who have handled the planning themselves but would like someone else to take the wheel on the event day.